Ordering, shipping and returns
WHAT ARE THE RATES AND DELIVERY OPTIONS AVAILABLE?
For Luxembourg :
Basket less than 50€ : 4,50€ shipping costs
Basket over 50€ : Free
Basket less than 80€ : 8€ shipping cost
Basket over 80€ : Free
I FORGOT MY PASSWORD ON, WHAT SHOULD I DO?
When you access your account, or any part of the site where you are asked to provide your email and password to identify yourself, you will find a link that will allow you to retrieve your password.
Once you have clicked on the link, a process will be launched to generate a password and you will receive an email with instructions to follow.
HOW DO I CHANGE MY ORDER?
If you have made a mistake in your order, you have until 4pm (of the same day you placed your order) to change your information. Both at the level of the payment of the invoice and the shopping cart.
In this case, you can contact Customer Service.
If the modification you want to make takes place after 4pm (on the same day you placed your order) it will depend on whether the order has already been processed or not.
HOW DO I COMPLETE MY ORDER?
Once we have all the necessary information to complete the order and we have confirmed receipt of payment, the order will be completed and we can prepare and ship it.
You will receive an email confirming your purchase.
HOW CAN I PAY?
At (f)Utile.lu you can pay by Visa, MasterCard, Stripe and bank transfer.
WHY IS IT NECESSARY TO IDENTIFY YOURSELF?
To pay for your order you need to identify yourself so that we can link your order to your information. In case you are a new customer, you can register by entering your email address and following the steps below.
If you are already a customer, enter your email and password to identify yourself.
If you don't remember your password, click on the link "Forgot your password", and we will help you to retrieve it.
WHEN CAN I START PAYING FOR THE ORDER?
Once you access your shopping cart, you should check that all the products you have selected match the products you wish to purchase. Once you have validated, you must click on "Proceed to checkout", the purchase procedure can then begin.
HOW DO I ADD PRODUCTS TO MY BASKET?
On the product sheets, you will find a table showing the different formats, you just have to choose the one that corresponds most to your preferences and click on the green button "Add to cart". The product will automatically be added to your cart, with the quantity you entered.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Once you have placed the order, we will provide you with an estimate of the delivery date of your order, depending on product availability. Normally we will deliver within 3 to 4 days maximum if the product is in stock.